Privacy Policy
Last updated: September 15, 2026
This Privacy Policy explains how [Business Name] (“we”, “us”, or “our”) handles information received from customers and users who communicate with us through WhatsApp and other communication channels.
1. Information We Collect
When you contact us or provide your information, we may collect information such as:
Name
Mobile/WhatsApp phone number
Messages and communication history
Information you voluntarily provide while communicating with us
Information required to provide our products or services
We only collect information that is reasonably necessary for communication and business purposes.
2. How We Use Your Information
We may use the information we collect to:
Respond to customer enquiries
Provide information about our products and services
Process customer requests
Send service-related communications
Send notifications, updates, reminders or other messages that you have requested or agreed to receive
Improve our customer service and communication processes
We do not use customer information for purposes unrelated to the services or communications described above.
3. WhatsApp Communications
We may use the WhatsApp Business Platform provided by Meta to communicate with customers.
When you communicate with us through WhatsApp, your messages and phone number may be processed by WhatsApp/Meta in accordance with their applicable policies.
We may use authorized business software and automation tools to help manage and respond to WhatsApp communications.
4. Information Sharing
We do not sell, rent or trade your personal information.
We may share information with service providers that help us operate our business, including communication, hosting, automation and technology service providers, where necessary to provide our services or manage customer communications.
Such service providers are expected to handle information appropriately and only for legitimate business purposes.
5. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain customer information only for as long as reasonably necessary for legitimate business, communication, legal or record-keeping purposes.
When information is no longer required, we may delete or securely dispose of it.
7. Your Rights
Depending on applicable law, you may request:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of your information where legally permitted
Withdrawal of consent for certain communications
To make a request, please contact us using the details below.
8. Children’s Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable requirements.
Any updated version will be published on this page with a revised “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or want to request access, correction or deletion of your information, please contact us:
Business Name: [Business Name]
Email: [Business Email]
Phone: [Business Phone Number]
Address: [Business Address]
Website: [Website URL]
By communicating with us through WhatsApp or other communication channels, you acknowledge that your information may be processed as described in this Privacy Policy.